Return/ Cancellation Policy
Returns, Refunds and Replacement
We have a customer friendly return policy and accept returns within 7 days from the date of delivery for any reason.
To Return a product you need to follow these steps:
Step 1: Initiate a Return by writing to us on firstname.lastname@example.org
Step 2: Once we receive your request, a case ticket shall be generated and our executive shall review your case and shall provide you an amicable solution. You shall have three options for your Refund
- Refund to your Bank/Credit Card originally used for payment.
- Hottcafe.com Gift Voucher* for the refund amount, which can be used for any future purchase at Hottcafe.com.
The return shipping cost of Rs. 100 is to be borne by customer. No Return shipping is charged in case the customer chooses to have the refund in the form of Hottcafe.com gift voucher.
Step 3: We shall then arrange a reverse pick for you to be able return the items back to us. Please put the product in its original packaging and seal it well. Make sure you bubble wrap it so that product doesn’t get damaged during the return transit. Handover the product to our logistics partner as intimated to you through email.
Once the product has reached and it is inspected to be free from any defect, your refund shall be authorized. Following can be the tentative timelines for Refund to reflect in your Bank Account
|Order Type||Refund Mode||Timeline|
|Prepaid Order||Refund via Payment Gateway||5 to 9 days from the date of authorization|
|Prepaid Order||Gift Card||1 day from the date of authorization|
While we shall try to accommodate all your return requests, we may not be able to accept return or replacement request under this 7 Day Return Guarantee in the following scenarios:
- Any product that exhibits physical damage to the box or to the product
- Any product that has been washed
- Any product not in its original condition
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
- If customer denies to accept the shipment, after the order has been shipped.
*Gift cards are valid for 6 months from date of issue and will be in the form of an exclusive single use coupon code. Customers are not eligible for any refund for an unused gift card that has expired.
Can I cancel my order in case I change my mind after ordering?
The customer can cancel the order any time before it has been shipped (typically 12-24 hours). Once you request the cancellation of your order, it will usually take 2 business days to cancel the order and initiate a full refund as per the timelines mentioned in the refund policy.
Cancellation after product has shipped?
Any cancellations requests received after a product has been shipped will be covered in the returns and replacement policy.
What are the delivery charges?
Hottcafe.com provides Free Delivery for orders valued Rs.500 and above. For all other orders a shipping fee is displayed at the time of checkout.
What is the estimated delivery time?
All the Items are dispatched in 24 Hours after placing the order. Orders are delivered in 2-7 days depending on the delivery location.
How will the delivery be done?
All orders are dispatched through reputed logistics partners.
What about warranty and hidden costs (taxes etc.)?
There are no extra taxes or hidden costs. The price mentioned on the website is the final price including of all applicable taxes. What you see is what you pay! Our prices include applicable taxes.
How do I track my shipment?
Hottcafe.com has partnered with the most reputed logistics partners. We notify our customers via a shipment confirmation email within 24 hours of dispatching the order(s). The shipping confirmation email has details of the logistics partner’s tracking number and the link for tracking.
In using the service of Hottcafe.com you are deemed to have accepted the terms and conditions listed below-
All products/services and information displayed on Hottcafe.com in constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Hottcafe.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Hottcafe.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
- Membership Eligibility
Hottcafe.com’s services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Hottcafe.com may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use Hottcafe.com’s services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for any and all activities.
- Account and Registration Obligations
“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Hottcafe.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the e-mail address provided on the website. If Hottcafe.com has reason to believe that there is likely to be a breach of security or misuse of the Hottcafe.com Site, we may require you to change your password or we may suspend your account without any liability to Hottcafe.com.
- You also agree to:
Provide true, accurate, current and complete information about yourself in Hottcafe.com ‘s registration form (such information being the “Registration Data”) Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
By registering Your phone number with us, you consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS. You also consent to be contacted by our employees, agents and partners via phone to facilitate the order communication even in a scenario wherein you may be registered in NCPR (National Consumer Preference Register) formerly known as DND (Do not Disturb) as guidelines laid down by the TRAI (Telecom Regulatory Authority of India).
If you provide any information that is untrue, inaccurate, incomplete, or not current or if Hottcafe.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, Hottcafe.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
- Pricing Information
While Hottcafe.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Hottcafe.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Hottcafe.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Hottcafe.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Hottcafe.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Hottcafe.com accepts your order the same shall be debited to your chosen mode of payment and duly notified to you by email that the payment has been processed. The payment may be processed prior to Hottcafe.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your original mode of payment. We strive to provide you with the best prices. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.
- Cancellation by Hottcafe.com
Such situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, the said amount will be reversed back in your account.
- Credit Card Details
You agree, understand and confirm that the payment details provided by you for availing of services on Hottcafe.com will be correct and accurate and you shall not use the payment method which is not lawfully owned by you. You further agree and undertake to provide the correct and valid payment account details when making payment on Hottcafe.com. Your payment account information never reaches Hottcafe.com, we just get pass, hold or fail message from our payment gateways. The said information will not be utilized or shared by our payment gateways or Hottcafe.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. Hottcafe.com will not be liable for any credit card fraud, the liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
- Fraudulent /Declined Transactions
Hottcafe.com reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. Hottcafe.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts of omission in breach of these terms and conditions. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on Account of the Cardholder having breached terms agreed by him/her with his/her payment service provider.
- You Agree and Confirm
All additional costs of redelivery incurred by Hottcafe.com, due to an event of non-delivery occured on account of a mistake on customer’s part due to reasons including but not limited to 1. Having provided incorrect address or contact information 2. Unavailable to take the delivery; will have to be borne by the customer. That you will use the services provided by Hottcafe.com, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site. You will provide authentic and true information in all instances where such information is requested of you. Hottcafe.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Hottcafe.com has the right in its sole discretion to reject the registration and debar you from using the Services of Hottcafe.com and / or other affiliated websites without prior intimation whatsoever. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
- You may not use the Site for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; Gaining unauthorized access to other computer systems, Interfering with any other person’s use or enjoyment of the Site, Breaching any applicable laws, Interfering or disrupting networks or web sites connected to the Site; Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
- Modification of Terms & Conditions of Service
Hottcafe.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Hottcafe.com. You should regularly review the Terms & Conditions on Hottcafe.com. In the event the modified Terms & Conditions is not acceptable to you, you may discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
- Governing Law and Jurisdiction
This User Agreement shall be construed in accord with the applicable laws of India. The Courts at Pune shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Hottcafe.com and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Pune.
- Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Hottcafe.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain Hottcafe.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Hottcafe.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Hottcafe.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Hottcafe.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Hottcafe.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.Hottcafe.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Hottcafe.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Hottcafe.com and its affiliates for all claims resulting from any Comments you submit. Hottcafe.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
- Copyright & Trademark
Hottcafe.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Hottcafe.com or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Hottcafe.com or third party suppliers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Hottcafe.com. You shall not modify, distribute or re-post anything on this website for any purpose. The Hottcafe.com names and logos and all related product and service and Hottcafe.com slogans are the trademarks or service marks of Hottcafe.com. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are and shall remain the property of Hottcafe.com or respective affiliates or third parties. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Hottcafe.com or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by Hottcafe.com , one of its affiliates or by third parties who have licensed their materials to Hottcafe.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Hottcafe.com and is also protected by Indian and international copyright laws.
- Objectionable Material
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable; However, may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law; Hottcafe.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless Hottcafe.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Hottcafe.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or Hottcafe.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Hottcafe.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, such termination will be without any liability to Hottcafe.com. Upon any termination of the User Agreement by either you or Hottcafe.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Hottcafe.com ‘s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.
- Limitation of Liability and Disclaimers
The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site. The Site provides content from other Internet sites or resources and while Hottcafe.com tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Hottcafe.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, Hottcafe.com or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of Hottcafe.com to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. Hottcafe.com, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, Hottcafe.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
- Site Security
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Hottcafe.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Hottcafe.com on this Site and other than generally available third party web browsers (e.g., Google Chrome, Mozilla Firefox, Microsoft Explorer etc).
- Entire Agreement
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Hottcafe.com with respect to the Hottcafe.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Hottcafe.com with respect to the Hottcafe.com sites/services. Hottcafe.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
- Electronic Communications
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures or any other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
- Site Ownership
The website Hottcafe.com and all the related trademarks are a property of Hottcafe Brands LLP with an LLPIN of AAN-5300. For all the sections above Hottcafe.com should be read with Hottcafe Brands LLP.